Most orders placed on business days are shipped within two business days. Expedited shipping does not guarantee faster processing time.
We use the following carriers to deliver our orders:
In most cases, you will receive a tracking number for your order in the email notification that your order has been fulfilled. The tracking information will also be available if you log into your account online. If for any reason you do not receive their tracking number, you can contact customer service and we will provide it for you.
Once a package is picked up by the corresponding carrier service, La Flower Essence releases responsibility for the shipment. If for some reason the tracking information shows that the order is not being sent to the correct location, or is invalid, please contact our customer support team. We will be happy to assist by confirming the shipping details of the order. In some cases, an investigation can also be created through the carrier service. Please ensure that the location that your order is being shipped to is safe and secure. La Flower Essence is not liable for any packages that are lost or stolen, once they have been successfully delivered by the carrier.
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order.
Free Shipping on all orders over $49.00. Can not be combined with any other specials or offers.
When will my card be charged?
Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization Hold. If your order is canceled the credit card will not be charged, however, the authorization hold may take 1-3 business days to drop from your account. The timing is dependent on the process followed by your banking institution.
We do not offer expedited shipping options at this time.
We only allow backorders in special cases and with certain items. If an item is ordered and is somehow unable to be fulfilled, it is generally removed from the order before you are charged. In the event of a circumstance that requires a backorder, we will ship you the part of your order that is in stock. When the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
La Flower Essence does not provide drop shipment for our wholesale or retail customers. If you would like to place an order for yourself, and another to be shipped to any other address, you must place these as two separate orders.
International Orders (Outside of the USA)
We do not ship internationally at this time.
Our Commitment to Ship Eco-Friendly
Preserving the environment is one ofLa Flower Essence’s primary missions. Please note that the packing peanuts and other materials in your box are all made from bio-degradable and recycled materials. We pack our orders with the minimal amount of packaging required to safely transport your essential oils and aromatic treasures. Thank you for caring about our environment as much as we do.
La Flower Essence Flower Essences, Flower Essence Tinctures, and other products are proprietary products for personal and practitioner use only. If you intend to use them in formulations for resale, please contact us .
Customer service and order fulfillment are closed to observe the following holidays: January 1 (New Year’s Day), Martin Luther King Jr.’s Birthday, Presidents’ Day, Memorial Day, July 4th (Independence Day), Labor Day, Thanksgiving Day and the Friday after, Christmas Eve, and Christmas Day.
Return and Refund Policy
Here at La Flower Essence, we stand behind all of our products. If you are not satisfied with your order for any reason, you may request to return it for store credit or for an exchange.
To request a return, please contact us at firstname.lastname@example.org within 30 days of the placement of your original order. Please note that there are no returns on testers.
You may request a course refund within the specified course Money-Back Guarantee. Please note that if you wish to receive a refund for any of the binder courses, the binders must be returned toLa Flower Essence in the same condition that they were originally received. La Flower Essence will only cover return shipping costs for binder courses that are received damaged or incorrect.
We will gladly pay for return shipping if the product arrives damaged or is incorrect. If you do not contact us within the allotted time (14 days from original purchase), you will be responsible for paying for the damaged, lost or incorrect item. If an item is out of stock or no longer available, you will be issued a store credit for the product.
Refunds and Exchanges
Customers may choose to apply the cost of any approved return to an exchange or use it as store credit. Only items that were damaged upon receipt, were missing from an order, or are returned with an intact seal are eligible for a cash refund.
How to Return a Product
When a return is approved, you will receive the address to send the return.
Please include a copy of the Return Authorization emailed to you by customer service. Please be sure to indicate whether you would like store credit or if you would like an exchange. If an exchange is desired, please indicate which products you would like to exchange the returned products for. Please allow 7-14 business days after receipt of returned items for a credit or exchange of items to appear in your account.
If you have any questions regarding our return procedure or policies please contact us at email@example.com or using the web form below. Thank you!